Refund policy

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us [Let's go MIND, Geibelgasse 24, support@letsgomind.com] of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.



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Example withdrawal form:

(If you wish to cancel the contract, please complete and return this form).

- To Let's go MIND, Geibelgasse 24/8-9, 1150 Vienna, Austria, email to hello@letsgomind.com:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*).

- Ordered on(*)/received on(*):

- Name of consumer(s):

- Address of consumer(s):

- Signature of consumer(s) (only for notifications on paper)

- Date

Signature: _______________________

(*) Delete where inapplicable



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To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to Let's go MIND, Geibelgasse 24/8-9, 1150 Vienna, without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract.

The deadline is met if you send the goods before the expiry of the period of fourteen days.

You only have to pay for any loss in value of the goods if this loss in value is due to handling the goods in a way that is not necessary for testing the condition, properties and functioning of the goods.